Gold standard for utility performance

Customer service

Electronic contacts

  1. Our customers can indicate administration via Online customer service. Please, push the button below (English menu can be selected in the upper right corner):

                     
     
  2. For our customers without a consumption point: e-mail: vizvonal@vizmuvek.hu

Our personal customer service central office in Budapest

Address: H-1138 Budapest, Váci út 182.
The Customer Service Office of Budapest Waterworks Co. Ltd. offers full-scale administration to our Customers from Monday through Friday during the opening hours as follows:

Workdays

Monday

Tuesday

Wednesday

Thursday

Friday

Opening hours

8.00 – 17.00

8.00 – 17.00

8.00 – 17.00

8.00 – 20.00

8.00 – 14.00

Cash-desk closing

16.00

16.00

16.00

19.00

13.00

 

Fő Street branch office (Customer Service Centre in Buda)

Address: H-1027 Budapest, Fő Street 47.
Accessibility: On foot from Battyhány Square

Workdays

Monday

Tuesday

Wednesday

Thursday

Friday

Opening hours

8.00 – 16.00

10.00 – 18.00

8.00 – 16.00

8.00 – 16.00

8.00 – 14.00

Please note that technical assistance, and on-site approval of the sub-meter plans is only possible in our office in Váci Street. Payments in our integrated customer service centre are temporarily unavailable.

Meter-reading record via phone

Via cellular phone: +36 1 450 2777
For English language services, please press 9.

Call Centre Service

From abroad: +36 1 247 7777

Opening hours

Workdays

Monday

Tuesday

Wednesday

Thursday

Friday

Availability of our staff

8.00 – 17.00

8.00 – 17.00

8.00 – 17.00

8.00 – 20.00

8.00 – 17.00

 
Mailing address

Mailing address: H-1397 Budapest, Pf. 512
International Fax No.: +36 1 465 2961