Gold standard for utility performance

Customer service

Electronic contacts

For our customers: Online customer service where you can initiate administration.
For our customers without a consumption point: e-mail: vizvonal@vizmuvek.hu

Our personal customer service central office in Budapest

Address: H-1138 Budapest, Váci út 182.
The Customer Service Office of Budapest Waterworks Co. Ltd. offers full-scale administration to our Customers from Monday through Friday during the opening hours as follows:

Workdays

Monday

Tuesday

Wednesday

Thursday

Friday

Opening hours

8.00 – 17.00

8.00 – 17.00

8.00 – 17.00

8.00 – 20.00

8.00 – 14.00

Cash-desk closing

16.00

16.00

16.00

19.00

13.00

 

Fő Street branch office (Customer Service Centre in Buda)

Address: H-1027 Budapest, Fő Street 47.
Accessibility: On foot from Battyhány Square

Workdays

Monday

Tuesday

Wednesday

Thursday

Friday

Opening hours

8.00 – 16.00

10.00 – 18.00

8.00 – 16.00

8.00 – 16.00

8.00 – 14.00

Please note that technical assistance, and on-site approval of the sub-meter plans is only possible in our office in Váci Street. Payments in our integrated customer service centre are temporarily unavailable.

Meter-reading record via phone

Via cellular phone: +36 1 450 2777
For English language services, please press 9.

Call Centre Service

From abroad: +36 1 247 7777

Opening hours

Workdays

Monday

Tuesday

Wednesday

Thursday

Friday

Availability of our staff

8.00 – 17.00

8.00 – 17.00

8.00 – 17.00

8.00 – 20.00

8.00 – 17.00

 
Mailing address

Mailing address: H-1397 Budapest, Pf. 512
International Fax No.: +36 1 465 2961

online ügyfélszolgalat
online ügyfélszolgalat hangulatképe

Online Customer Service – available every day of the week.