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We are waiting for notification regarding the problems of public utility service or fittings (fire hydrants, public wells, public space shut-off valves) and installed connection meters, primarily at telephone number 06 80 247 247, which is available 24 hours a day.
If the pipe break or leak is in the apartment or the meter installed in the apartment is broken, it is not within the competence of our Company, ask for the help of a plumber.
If you experience water shortage, or low pressure, before reporting please check the link below whether there is any unplanned work or water shortage in the building.
INTERACTIVE MAP OF THE CURRENT WORKS
You can also send the problem notification by e-mail to firstname.lastname@example.org. In your notification, please give your phone number, the exact address and location of the failure.
If you experience water leak that requires immediate action, either in a public place or at a measuring point, please call 06 80 247 247 for faster and more efficient service.
Our company is only responsible for repairing failures that occurred in public area or at connection meters. If our network emergency group finds on site that the reported problem does not fall into our company’s responsibility and is reported as a failure to be repaired by waterworks, or they cannot have access to the property in the event of a failure falling under our company’s responsibility, we will charge the notifying parties / users a call-out fee for unreasonable visit.
We know how frustrating it can be when your water suddenly stops, and we are sorry if you are having problems with your supply. We’re here to help you find out what the problem is and how to get it fixed as soon as possible.
Before contacting us please check in order to figure out what is causing the problem and who can help.
If water can only run out of this tap but nowhere else in your home, most probably the problem is with your internal plumbing. You need to contact a plumber or your landlord.
In cold weather, you can usually find pipe freezing if there is some light coating of frost around it. If this happens, don't worry, read our advice page on what to do.
Your inside stop valve is usually placed under your kitchen or bathroom sink. Check that it is fully open by gently turning it anti-clockwise. You can use our guide to find out how to turn on your inside stop valve.
This can be a useful way to find out what the problem could be. For example, they may have been using the outside stop valve to do plumbing work without realising it affected your supply.
If there is no issue with your neighbour’s water supply, the problem is likely to be with your plumbing. You should contact an approved plumber or your landlord.
If there is also a problem with your neighbour’s water supply, it could be a problem with our network so check the next step to find out more.
If you live in a block of flats, check for known issues with your building maintenance contact, your local authority, or the managing agent of the building.
Your supply might be affected by an issue we are working to fix. Search for your house or flat on our map to see if there are any incidents near you. You can also check the network latest, to follow us for updates on incidents in your area.
Please give us a call on 06 80 247 247, and we will be happy to help.